American Airlines viral video :American Airlines reviewing video showing baggage handler releasing wheelchair down jet bridge chute

American Airlines viral video :American Airlines reviewing video showing baggage handler releasing wheelchair down jet bridge chute

American Airlines viral video :American Airlines reviewing video showing baggage handler releasing wheelchair down jet bridge chute

American Airlines viral video :American Airlines reviewing video showing baggage handler releasing wheelchair down jet bridge chute.Let’s find out more here: cupstograms.net.A video posted on TikTok has sparked outrage and renewed attention to the challenges faced by disabled travelers. The video shows a baggage handler at Miami International Airport releasing a passenger’s wheelchair down a jet bridge chute, causing it to crash into a metal barrier and flip over onto the tarmac. This incident highlights the concerns expressed by many wheelchair users about the mishandling of their mobility devices during travel. According to the Paralyzed Veterans of America nonprofit, more than 31 wheelchairs are damaged, delayed, or lost by airline workers each day. American Airlines has stated that it is reviewing the video and taking steps to improve the handling of assistive devices. Transportation Secretary Pete Buttigieg has called the incident “totally unacceptable” and has pledged to investigate. This incident underscores the need for better training and policies to ensure the proper care of mobility devices and the independence of disabled passengers.

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American Airlines Reviewing TikTok Video of Wheelchair Mishap

Incident Description

American Airlines is currently conducting a thorough review of a video that has gone viral on TikTok. The video captures a distressing incident involving a baggage handler releasing a passenger’s wheelchair down a jet bridge chute, resulting in a collision with a metal barrier and a tumble onto the airport tarmac. The footage, which has garnered millions of views, has sparked widespread concern and raised questions about the treatment of disabled passengers and their mobility devices during air travel. The incident, recorded by Haeley Dyrdahl at Miami International Airport, highlights a serious lapse in the handling of assistive devices by airline workers.

Impact on Disabled Travelers

The TikTok video has shed light on the ongoing challenges faced by millions of disabled Americans when traveling. According to the Paralyzed Veterans of America nonprofit, an alarming number of wheelchairs—more than 31 per day—have been damaged, delayed, or lost by airline workers between 2019 and 2022. For individuals who rely on wheelchairs for mobility, arriving at an airport only to discover that their essential tool has been damaged can be a distressing and nightmarish experience. This incident serves as a stark reminder of the valid concerns expressed by wheelchair users and their families regarding the handling of their mobility devices during air travel.

American Airlines acknowledges the gravity of the situation and has issued a statement emphasizing their commitment to supporting the independence of customers with disabilities. The airline is actively gathering more details about the incident to address them with their team. They are also working diligently to enhance training for employees responsible for handling mobility devices and implementing measures such as wheelchair movers and lifts at airports with high mobility device traffic. These initiatives aim to minimize the risk of damage and improve the overall handling of assistive devices across the airline’s network.

Transportation Secretary Pete Buttigieg has expressed his strong disapproval of the incident, deeming it “totally unacceptable.” The Department of Transportation, which has already published a bill of rights for disabled passengers, has launched an investigation into the matter. This incident underscores the urgent need for comprehensive policies and regulations that prioritize the safety and well-being of disabled travelers.

To address the broader issue of damaged mobility devices, Senator Tammy Duckworth, a wheelchair user herself, has been at the forefront of advocating for improved travel experiences for disabled passengers. She has passed legislation requiring public disclosure of the frequency of wheelchair damage by airlines. Senator Duckworth continues to work on federal legislation aimed at further enhancing the rights and protections of disabled travelers. In collaboration with Senator John Thune, she introduced the Mobility Aids on Board Improve Lives and Empower All (MOBILE) Act, which seeks to address the challenges faced by passengers who rely on mobility aids.

It is crucial for the Department of Transportation to evaluate not only the number of damaged wheelchairs and scooters but also the frequency and types of damage sustained by manual wheelchairs, power wheelchairs, and scooters. The proposed legislation calls for air carriers to publish dimensions of cargo holds, ensuring transparency and accountability. Additionally, the act urges the agency to explore the feasibility of allowing passengers to use their wheelchairs in the main cabin during flights. This comprehensive approach aims to improve the travel experience for disabled passengers and ensure that critical medical devices are treated with the utmost care and respect.

In conclusion, the TikTok video capturing the mishandling of a passenger’s wheelchair by American Airlines has sparked widespread concern and renewed attention to the challenges faced by disabled travelers. It is imperative for airlines and regulatory bodies to prioritize the proper care and handling of mobility devices to ensure the independence and well-being of disabled passengers throughout their journey.

Airline’s Response and Actions

Statement from American Airlines

American Airlines has issued a statement in response to the TikTok video depicting the mishandling of a passenger’s wheelchair. The airline acknowledges the deep concern raised by the incident and emphasizes its commitment to supporting the independence of customers with disabilities. American Airlines recognizes the importance of ensuring the proper care of mobility devices throughout the entire travel journey. They are currently gathering more details about the incident to address them with their team and take appropriate action. The airline reassures passengers that they will continue to work diligently to improve the handling of assistive devices across their network.

Improvement Efforts and Training


In light of this incident, American Airlines is taking proactive steps to enhance their training programs for employees responsible for handling mobility devices. Recognizing the need for specialized knowledge and skills in this area, the airline is investing in comprehensive training to ensure that all staff members are equipped to handle assistive devices with the utmost care and professionalism. Additionally, American Airlines is implementing measures such as wheelchair movers and lifts at airports with high mobility device traffic. These initiatives aim to minimize the risk of damage and provide a safer and more reliable experience for disabled passengers.

While the airline has not provided a specific timeline for these improvements, their commitment to enhancing the handling of mobility devices is evident. American Airlines is dedicated to learning from this incident and implementing measures that will significantly reduce the occurrence of damage, delays, or loss of wheelchairs and other assistive devices. By prioritizing the proper care and handling of mobility devices, the airline aims to ensure that disabled passengers can travel with confidence and peace of mind.

It is encouraging to see American Airlines taking responsibility for this incident and actively working towards improving their practices. By investing in training and implementing innovative solutions, the airline is demonstrating its commitment to providing a more inclusive and accessible travel experience for all passengers, regardless of their mobility needs.

Legislation and Government Response

Transportation Secretary’s Statement

Transportation Secretary Pete Buttigieg has expressed his concern and condemnation regarding the incident captured in the TikTok video involving the mishandling of a passenger’s wheelchair. Secretary Buttigieg has described the incident as “totally unacceptable” and has pledged to investigate the matter thoroughly. As part of the Department of Transportation’s commitment to protecting the rights of disabled passengers, they have already published a bill of rights for individuals with disabilities. The department’s swift response to this incident underscores the importance of ensuring the safety and well-being of all travelers, regardless of their mobility needs.

Legislation to Address Challenges Faced by Disabled Passengers

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In response to the ongoing challenges faced by disabled passengers, lawmakers have introduced legislation aimed at improving the travel experience for individuals who rely on mobility aids. Senator Tammy Duckworth, a wheelchair user herself, has been a leading advocate for the rights of disabled travelers. In 2018, she authored a bill that requires the Department of Transportation to issue monthly reports on the damage to wheelchairs and scooters. Senator Duckworth continues to work on federal legislation to further enhance the rights and protections of disabled passengers.

Together with Senator John Thune, Senator Duckworth introduced the Mobility Aids on Board Improve Lives and Empower All (MOBILE) Act. This legislation seeks to address the challenges faced by passengers who use mobility aids by proposing various measures. The MOBILE Act calls for the Secretary of Transportation to notify air carriers of proposed rulemaking that would require them to publish dimensions of cargo holds. This transparency would ensure that passengers have access to accurate information about the suitability of aircraft for their mobility devices.

Furthermore, the MOBILE Act urges the Department of Transportation to study the feasibility of allowing passengers to use their wheelchairs in the main cabin during flights. This potential policy change would provide greater comfort and accessibility for disabled passengers, allowing them to remain in their wheelchairs throughout the duration of the flight. The legislation also emphasizes the need for a comprehensive evaluation of data on the frequency and types of damage sustained by manual wheelchairs, power wheelchairs, and scooters.

By introducing these legislative measures, lawmakers aim to improve the travel experience for disabled passengers and ensure that their mobility devices are treated with the utmost care and respect. The proposed legislation, combined with the Department of Transportation’s commitment to investigating incidents like the one captured in the TikTok video, demonstrates a collective effort to create a more inclusive and accessible travel environment for all individuals.

American Airlines is investigating a video posted on TikTok that shows a baggage handler mishandling a passenger’s wheelchair, causing it to crash and flip over. The incident has drawn attention to the challenges faced by disabled travelers, with over 31 wheelchairs being damaged, delayed, or lost each day by airline workers between 2019 and 2022. American Airlines has expressed concern and stated its commitment to improving the handling of mobility devices. Transportation Secretary Pete Buttigieg called the incident “totally unacceptable” and pledged to investigate. Legislation is also being introduced to address the issues faced by passengers who use mobility aids. Let’s strive for a more inclusive and accessible travel experience for all.


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